The waste collection policy in Taoyuan city adopts the approach of fixed collection point and collection along the street. It considers the local geographic characters and fulfills the trash off the ground policy. The residents usually send their trash to the garbage trunk when they hear the specific warning music. However, some residents living far away from the waste collection route or points have to go out earlier and wait for the arrival of garbage trunk. Once the trunk cannot arrive on time, the population have to wait for a long time.

Thus, Taoyuan city government firstly developed the “Low Carbon Waste Collection E-Management system”. It provides four innovative services, including the low carbon waste collection routes, reliable waste collection timetable, free Short Message Service and real-time GPS tracking information to ease the pain of waiting waste trunks. The goal is to make most residents dump their trash easily and improve the service quality by the service monitoring mechanism.

First, it uses intelligent technology to ensure the service quality. It provides real time garbage truck routing information and free APP notice. With the help of GPS locator in every waste collection trunk, the population can check the trunk status through the web site by computer and through the APP by the smart phone.

Moreover, the population can find the best place and time to dump their trash through the web and APP. The free APP notice can provide the free short message 10-15 minutes just before the trunk arrival.

Then the service quality can be protected. It includes the abnormal service management and the waste collection timetable management. We define the irregular services as if there are no GPS messages returned in 3 days, no GPS coordination showed at trash recycle factory, burning factory, and parking lot, velocities exceeding the speed limit, and irregular traffic movement before the trash recycle factory. The timetable management has been done by judging the arrival accuracy of six more thousand collection points. It is retrieved from the 7.5 million monthly trunk trajectory data. These indexes will move the city toward a comfortable city by the smart managing mechanism.

In addition, the waste collection route planning function can help the government inspect the routes by breaking the administrative jurisdiction across all 13 sub divisions to reduce more operating cost with the same service standard after changing to municipality in the future.